Understanding Customer Behavior.
How does it work?
Feedback specializes in developing contextual voice-of-the-consumer research through digital channels to reveal how audiences speak to peers, make decisions, and compare services. We help our clients understand their audiences in ways that automated technologies simply cannot. Using our unique HumanFilter social listening process to conduct ethnographic research, our hand-trained data scientists (from fields such as psychology, sociology, and anthropology) observe behaviors, identify preferences and channels, develop decision pathways, and analyze findings.
The Feedback Blog
Just before the end of the year, Feedback hosted a hybrid version of Dent: Blend Richmond at Common House with three of the most interesting speakers yet!
Speakers included:
Craig Martin, The Good Road – collaborating to tell other people’s stories
Danny Fell …
I want to comment on something I spoke about with executives last week: We need to start delineating between hearing and listening when it comes to voice of the consumer behavior online.
If you are using social listening dashboards, or if …
Schedule a Live Demo Today.
Our unique behavioral science research technique brings ethnography to online behavior to uncover key insights. Get to the truth of internal & external behavior and understand competitors more fully.
Request a demo for you and your team! …
