Feedback Becomes Part of PCSIx “Pick Six”
PCSI Completes Acquisition of CareStarter and Feedback, Launching PCSIx Innovation Unit Austin-based Professional Contract Services, Inc. (PCSI), an award-winning, national nonprofit focused on employing people with disabilities announced the acquisition of CareStarter and Feedback, two tech companies that form the foundation of the organization’s newly launched innovation unit — PCSIx (pronounced “Pick Six”). The move represents a strategic step in PCSI’s mission to […]
Feedback Celebrates Landmark Healthcare Conference
That was one of, if not the best Healthcare Marketing & Physician Strategies Summit (HMPS) conferences I’ve ever been a part of – that Feedback has ever been a part of. The sessions, the camaraderie, the candor… it was the heart-filling, cup-filing, brain-tingling, coalition-building, industry-catapulting event we all needed. Huge thanks to Judy Neiman and my fellow co chairs Terri Goren, Susan […]
Dent: Blend Richmond 2024 Hosted by Feedback Breaks Records With CX Theme
Dent Blend: Richmond welcomed over 100 attendees (doubling past Blends) for its eighth year and a theme focused on “experience.” Speakers included: Utibe Bassey, Vice President of Customer Experience, Dominion Energy– How do you frame the experience of something that feels ubiquitous? Danielle Ripperton, Executive Director, Children’s Museum of Richmond – Tiny UX: What if your […]
Feedback’s Browell Featured on Health Impressions Podcast
Feedback’s Chief Behavioral Officer, Dean Browell, is featured in the latest episode of the Health Impressions podcast in an episode entitled, “Navigating the Challenges of Healthcare Branding and Authority.” In this episode, hosts Bryan and Jay invite Dean Browell, a researcher and strategist at Discover Feedback, to dissect the intricacies of healthcare consumer behavior. Dean […]
Feedback Announces Internship Program with Purdue Anthropology
Digital ethnography pioneers Feedback and Purdue University’s Department of Anthropology are proud to announce a new internship program beginning fall of 2023. This paid program will feature two interns who will receive the specialized training for conducting digital ethnographic research as well as work directly on healthcare-focused Feedback clients for a semester. Feedback’s extensive 14-year […]
Feedback Hosts Sixth Annual Dent Blend: Richmond
Feedback was proud to host the sixth annual Dent Blend: Richmond at Common House on December 9th, 2022. This year’s event was the largest in-person event yet for the one-day, community powered Dent experience that seeks to bring the experience and vision of the annual Dent conference to new communities across the country. Speakers included: Queon […]
Feedback Announces the Future of Digital Ethnography with Key Merger
Feedback, the online behavior research pioneer, is excited to announce a merger with a digital health technology company, CareStarter of Austin, TX. Feedback will continue to operate its unique company of twelve years in serving a wide variety of industries including an emphasis in healthcare, higher education, staffing, and more. The merger will allow Feedback […]
Feedback CEO Announces Retirement
Jeff Thompson, Co-Founder of Feedback LLC, announced this week that he will be stepping down as CEO. Since its inception, Feedback has grown from a small start-up into a leading digital ethnography firm, and has conducted its customized research in over 50 countries. Mr. Thompson spoke very positively about the future of Feedback. “I’m very […]
Listening Turns Customer Engagement to Participation
Feedback was quoted in a great story by CMSWire on “Moving From Customer Engagement to Customer Participation” – Dean was interviewed alongside experts from SAS and Signavio. He explained that it’s about ‘listening to how they interact with one another and figuring out how they want to interact with brands. This is where social listening […]
Meet Spark451, Feedback’s Newest Strategic Partner
We are thrilled to announce our partnership with Spark451 Inc. to bring a new layer of insights to supercharge Higher Education marketing! From Spark451’s announcement: Jeff Bezos once said, “your brand is what other people say about you when you’re not in the room.” At Spark451, we’ve spent nearly a decade helping college and university […]