Just before taking the MainStage with Emory Healthcare, Duke University Health System and Memorial Healthcare System to talk voice of the customer, Feedback’s Dean Browell, PhD was a guest on the Touchpoint Podcast live from the Healthcare Internet Conference (HCIC) in Austin, TX.
In this episode, Chris Boyer is joined by guests Dean Browell, Martha Van Berkel and Danny Fell as they discuss some of the key themes and issues being discussed at the 28th Annual Healthcare Internet Conference in Austin, TX. From the changing role of the marketing leader, to the challenges of measurement and the complexity of technology and disruption, they share ideas and insights on how modern healthcare leaders need to adapt to meet the needs of the moment.
Dean Browell
Co-founder Dean Browell leads Feedback’s research as the resident PhD with a passion for how generations interact online. He is also co-founder of Hidden In Plain Site and President of the Board for The Poe Museum, and University of Richmond’s Institute on Philanthropy. Dean teaches courses at VCU School of Business.