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Understanding Customer Behavior.

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Lessons From the Pandemic: Your Employee Attitudes Are Knowable

October 4, 2021

Let’s continue this conversation about burnout in healthcare and underline an important point: the attitudes of your physicians, nurses, and staff are KNOWABLE. They are sharing. The general public is viewing. And it is impacting recruitment, retention, and facility/brand reputation whether you listen or not. Take for example this TikTok video by a physician about…

Filed Under: Blog Tagged With: Behavior, digital ethnography, healthcare, market research, pandemic, Research

COVID-19 Monitoring Produces Actionable Insights

September 9, 2021

Feedback’s special brand of market research continues to help hospitals, health systems, physician groups, service lines, facilities, and medical device and pharmaceutical companies for over a decade by providing a comprehensive look at how clients can better recruit, judge reputational risk, and how audiences make decisions and compare services. During the pandemic our insights have…

Filed Under: Blog Tagged With: Behavior, digital ethnography, healthcare, market research, pandemic, Research

Feedback on Becker’s Healthcare and SHSMD Podcasts

December 30, 2020

Feedback’s Dean Browell was a guest on both the Becker’s Healthcare Podcast and the the Society for Health Care Strategy & Market Development (SHSMD podcast talking about Generation X’s role in healthcare and more! He spoke alongside Alan Shoebridge (Salinas Valley Memorial Healthcare System) and Dan Miers (SPM), his fellow co-authors of Don’t You Forget…

Filed Under: Blog, News Tagged With: generation x, generations, genx, healthcare

The TikTok Healthcare Employee Scare

December 1, 2020

Social listening – real, behavioral social listening – is so important right now in healthcare with so many fragile fronts. Take this example, which signal boosted a #TikTok but whose comments also lead to the review assault of the facility on Google and beyond. Digital ethnography can catch and sleuth out the sources of this…

Filed Under: Blog Tagged With: hcmktg, healthcare, market research, pandemic, Research, social media

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