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Understanding Customer Behavior.

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digital ethnography

Keeping an Eye on Healthcare Behaviors During the Crisis

April 28, 2020

We’ve conducted several weeks of healthcare research within multiple states across the country, so we thought we’d share some thoughts around what we’re seeing and what you really, really need to be watching for in the nuance of all of this. And there certainly is nuance. Our research (qualitative online behavior – “digital ethnography”) is…

Filed Under: Blog Tagged With: Audience, Behavior, digital ethnography, hcmktg, healthcare, market research, pandemic, Research, social media

3 Emerging Consumer Personas Outdoor Brands Should Listen To

April 6, 2020

Our current crisis provides unique opportunities and challenges for brands of the great outdoors Outdoor Industry audience personas are changing quickly and marketing strategies have to adapt. We’ve prepared an exercise to help brands look at how they can/should pivot, even slightly, to look at their customers and their nuanced phases in a new light…

Filed Under: Blog Tagged With: branding, crisis, digital ethnography, market research, outdoor, pandemic, Research

3 New Consumer Personas Retailers Should Listen To

April 1, 2020

Our current crisis provides unique challenges for brands that rely on physical retail For retailers, online presence and ecommerce sales are more important than ever, which means understanding audiences and listening to the voice of the customer are too. This is especially important for brands that are / were massive brick and mortar brands with…

Filed Under: Blog Tagged With: crisis, digital ethnography, engagement, market research, pandemic, Research, retail, social listening, social media, voice of the customer

EFM and Feedback

September 4, 2019

A round of applause for Experiences For Mankind! 2019 marks the tenth anniversary of Feedback and to celebrate we will be sharing memories from the last ten years. From multiple-cross-country trips to multi-country ones, from Keyboard Cat to Bonnaroo, and from three determined founders to a family of friends and colleagues all over… we’ve been…

Filed Under: Blog, News Tagged With: advertising, Anniversary, digital ethnography, engagement, F10, Feedback 10 Years, partners, Research, social media

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